Appointments

Contact us with Patchs

You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.

Urgent appointments

Every day at 8:30am, a limited number of phone appointments become available, enabling you to speak to our doctors quickly if needed. During the consultation, the GP or physicians associate will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our practice or GP at one of the hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

phone us on 020 7581 3040

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Bookable up to 2 months ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day, the receptionist will look for an acceptable alternative.

A number of theses appointments are available to book online.

To request a routine appointment in advance during opening times:

phone us on 020 7581 3040
use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Phone consultations

You can book phone appointments with our GPs, physicians associate or nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.

Enhanced access hubs

The enhanced access hubs within the Royal Borough of Kensington and Chelsea offer our locally registered patients additional access to services in the evenings, weekends and bank holidays.

We provide a range of appointments at the hubs that your GP practice can refer you into including:

GP appointments
Nursing appointments
Blood tests
Medication reviews
Cervical screening
Childhood immunisations
Wound care

To be referred into this service, please enquire about the enhanced access hubs with your GP reception team today and they will be able to assist you.

If you need an appointment out of surgery opening times, please call NHS 111 who will also be able to refer you into the service.

Please note that walk ins are not allowed within the enhanced access hubs.

Our local hubs

St Charles Centre for Health and Wellbeing
Integrated Care Centre
Exmoor Street
London
W10 6DZ

The Violet Melchett Health Centre
30 Flood Walk
London
SW3 5RR

Opening times

Saturday to Sunday, 8am to 8pm

Monday to Friday, 6:30pm to 9pm

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: SystmOnline
phone us on 020 7581 3040 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

What to do for less serious injuries or illnesses

Self care

Self care is the best way to treat common illnesses and injuries, such as; coughs and colds, slight cuts and grazes, sprains and strains, sore throats, sinusitis, earache, constipation and headaches.

You can treat them at home with a range of medicines and a first aid kit bought from a pharmacy or supermarket.

You can prepare for many common illnesses and injuries by having a chat with your local pharmacist who can give you advice on what self-care medications to have at home.

With all self care if your symptoms recur, or if you are no better after two days, call NHS 111 for advice or contact your GP.

NHS 111

If you require medical help but you’re not sure where to go, then please talk before you walk. You can call NHS 111 free, 24 hours a day, 365 days a year and, where appropriate, a clinical advisor will assess your symptoms, decide what medical help you need and advise where you need to go. This will ensure you get the right care from the right service in the timeliest way.

NHS 111 clinical advisors can arrange an appointment for you at an out of hours GP or extended hours hub if your condition means you need to see a health care professional within the next 12 hours. They can also give you self-care advice and information.

You should call NHS 111 if:

You need medical help fast, but it is not a 999 emergency
You think you need to go to accident and emergency or another NHS urgent care service
You do not know who to call for medical help or you do not have a GP to call
You require health information or reassurance about what to do next

For less urgent health needs, you should still contact your GP in the usual way.

Pharmacies

Your local pharmacist is a healthcare professional who can give you clinical advice and treatment for common illnesses such as coughs, colds, aches and pains. They can also help you decide whether you need to contact other healthcare services..

You can talk to your pharmacist in confidence, even about the most personal symptoms without an appointment. Many pharmacies now have a consultation area where you can discuss health concerns in private.

Some of the services available from your local pharmacy include help for:

Emergency contraception (morning after pill)
Raised temperature/fever
Coughs, colds, flu
Ear infections and earache
Urine infections and cystitis
Diarrhoea/vomiting
Skin infections/rashes/allergic reactions
Conjunctivitis
Emergency repeat prescription service

For details of your nearest local pharmacy, and opening hours, go to the find a pharmacy pages on the NHS website.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs